Shipping terms

We want your National Sales LTD experience to be great from start to end. Once your order is placed it will take 24 – 48 hours to process the order. We’ll send a confirmation email with tracking information as soon as it leaves our warehouse. Depending on your location and stock availability, you can expect your items 1-10 business days after purchase. Please see information below for shipping rates and delivery services.

Processing and Handling Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Though every attempt is made to ship orders as quickly as possible, we may sometimes experience delays due to weather related disruptions, warehouse/employee shortages, and other logistical related issues.

Domestic Shipping Policy-US

Orders received by 12:00 PM EST will normally be shipped the same day. Transit time will depend on the products requested as some orders must be fulfilled from more than one warehouse. Shipment takes place from the warehouse/s closest to the destination address. In all, delivery normally ranges between one to five days. Custom or Special Order items normally take anywhere from 10 to 21 days.

Shipment Confirmation and Tracking Number

Once your order has shipped, a tracking number will be generated and provided to you via email. You may use that tracking number to track your package as it is in transit. 

Transit Times

All shipments shipped via Ground Service, USPS First Class Mail, USPS Priority Mail, and other economy shipping methods have a transit time of 3-5 Business Days. If you have requested Expedited Shipping on your order, transit time may vary from 1-3 Business Days. 

Shipping Prices

Most shipping and handling costs are between $8.99 and $49.99.

Equipment, over-sized items, special orders, and materials requiring overnight delivery will incur additional charges and you will be charged at time of shipment.

Shipping Methods

All orders ship via FedEx, UPS, or USPS. Free shipping offered on our website includes FedEx Ground, UPS Ground, USPS First Class Mail, and USPS Priority Mail. All other shipping services incur an extra charge. Expedited shipping ships via FedEx or UPS Overnight, 2nd Day Air, or 3 Day Air.

International Shipping

We do offer international shipping to most countries. These rates are not populated on our website. Please use the Request Quote button on our product pages to build your order - once you submit a quote, we will give you a shipping estimate to your destination. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Serfinity Medical is not responsible for these charges if they are applied and are your responsibility as the customer.

 
If you would like express shipping, we are happy to make that happen – please email us prior to placing your order and we can help make sure you receive your order in time.

Please note that we don’t ship on weekends or holidays; if your order is placed over the weekend, we’ll ship it on the following Monday. Overnight or second day shipping is available on all the items. We will gladly combine shipping. 

We try our best to make sure that your order is delivered on time, but imedsales.com cannot be held responsible for conditions beyond our control such as severe weather or service interruptions.